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GUARANTEED SAFE & SECURE CHECKOUT

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SHIPPING & RETURNS

Shipping Information

We ship from various locations all over the world. We ship Monday through Friday, excluding weekends & holidays!

Holiday Shipping Deadlines

Standard and upgraded shipping within the United States when you order by the cut-off dates below. Get your order fast.

  • Standard U.S. shipping by December 7th

U.S. Shipping Transit Times

Our current processing time is 1 to 3 business days on all orders including Expedited and Priority shipping. Our default method of shipping is Standard, which takes approximately 5-10 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.

ESTIMATED TRANSIT TIMES:

  • Free/Standard Shipping arrives in approximately 5-10 business days
  • Expedited Shipping arrives in an estimated 3-5 business days
  • Priority Shipping arrives in an estimated 2-3 business days

Note: Please expect longer processing and ship times during annual sales.

Orders placed with Expedited and Priority shipping are estimates only. We do NOT ship over the weekend/holidays, and all orders placed after 10am PT on Fridays will ship on the next business day. This includes Expedited and Priority shipments. Please order accordingly.

International Orders

ESTIMATED TRANSIT TIMES:

  • Canada & Australia**: 4-6 business days
  • Europe, Asia & Middle East: 6-12 business days
  • Rest of the World: 6-12 business days

Tracking is NOT available in all countries. Tracking to certain countries will only update until it leaves the USA. Please contact your local post office or courier for further information.

Order Status

  • Due to the volume of orders we process, we cannot cancel an order once it's been placed.
  • All orders come with shipping and tracking information! Please check your emails for updates.
  • Please allow 48 hours for tracking to be updated.
  • We advise to sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.
  • We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
  • If you have any questions or concerns about shipping, please feel free to contact us at: love@thrivegarden.com

Business/Commercial Addresses

If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.

Import Taxes & Duties

Buyers are responsible for any customs and import taxes incurred that may apply. Thrive Garden is not responsible for delays due to customs, duties, or taxes.

Refused Or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.

Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with correct shipping address/information if you would like your items re-sent.

Thank you for your cooperation and understanding!